"Please, to avoid damage to returned items during transportation, each item must be in its original box. Then, the product must be in its box or packaging for transportation (as it arrived to you) and this is where the return label should go, never on the product itself or in its original packaging."

Returns

Yes, you can return your products within a maximum period of 30 business days from the day of delivery.

The management and expenses generated by the return shipment will be your responsibility. You will have to send the unwanted product to our facilities. Once the product is in our facilities and we have verified that the product is in perfect condition, we will proceed to make the payment of the returned item.

You have 30 days from when you received the purchase to make the return. Please, to avoid damage during transportation of the products, each item must go inside its original box and then, they must go inside a protective box or wrapper for transportation.

Return shipping address:

Flick Hockey SL

C/Periodista Grané 71, Local

08226 Terrassa (Barcelona)

Barcelona, SPAIN

(+34) 93 788 48 62

IMPORTANT

Please, do not place tape or stickers directly on the box and/or packaging and wrap the item first.

Make a Return

How do I make a return?

  • Click on the "Make a Return" link to manage the pickup. The item must retain its original packaging, just as you received it with its labels.
  • Close the transport packaging properly so that the product does not deteriorate or get damaged.
  • Hand over the package to the carrier.
  • You have the option to receive the refund immediately with a cost of 1€ or receive it in the following 24-72 hours. You can also request a gift card to make a new purchase.
  • Used items or items that are not returned in the same condition as they were delivered will not be refunded. Nor will the cost of shipping the order.
  • If you want a new item, you can place a new order with the correct size and/or color on our website www.flickhockey.com, regardless of the return status.
  • If you need advice, contact us at terrassa@flickhockey.com or at (+34) 93 788 48 62.

IMPORTANT

Please, do not place tape or stickers directly on the box and/or packaging and wrap the item first.

Make a Return

How can I know that my return has been received?

You can be informed of the package's traceability through your customer portal.

Does a return have a cost?

Returns from Spain (mainland and Balearic Islands) are free.

For other countries, see the following table:

Germany

13,00 € - Delivery in 5 working days.

Denmark

15,00 € - Delivery in 5 working days.

Italy

15,00 € - Delivery in 5 working days.

Greece

15,00 € - Delivery in 5 working days.

Netherlands

15,00 € - Delivery in 5 working days.

Switzerland

15,00 € - Delivery in 5 working days.

United Kingdom

15,00 € - Delivery in 5 working days.

Andorra

15,00 € - Delivery in 5 working days.

Belgium

15,00 € - Delivery in 5 working days.

Finland

15,00 € - Delivery in 5 working days.

Ireland

15,00 € - Delivery in 5 working days.

Portugal

15,00 € - Delivery in 5 working days.

Sweden

15,00 € - Delivery in 5 working days.

Other Countries

Contacta con nosotros en el info@flickpadel.com.

What should I do if I have received the wrong item?

In case you receive a wrong item, you have 30 days to return the product. To make the return, please, enter our return portal you'll find below, and in a quick and brief manner, you will complete the return.

Make a Return

What should I do if I have received a defective item?

All the products offered are guaranteed. If you notice that the item has a manufacturing and/or operating defect, please contact us through our email info@flickhockey.com. The waiting time will vary depending on the technical service management time of each brand. The decision for exchange, repair, of the product will depend exclusively on the supplier. You just need to attach your order number, email, reason for return, and photographs.

If you want to process the product's warranty, do not hesitate to go to the warranties section, where you will find more information.

For any other queries or more information, do not hesitate to contact us at info@flickhockey.com, by phone at (+34) 93 788 48 62, or on our Whatsapp (+34) 602 22 41 87.

For more information about buyer's rights, you can consult our legal notice section.

Make a Return
Other information of interest